Branch Manager

PNC Bank•Southlake, TX

25d•Onsite

About The Position

As a Branch Manager in PNC's Retail Branch Banking organization, this role is based at the Southlake East branch in Southlake, Texas. The position manages branch performance, revenue growth, customer loyalty, risk, compliance, and the employee experience. The manager leads a branch team and ecosystem partners to provide a differentiated, seamless customer experience across banking channels, and drives consumer and business banking results through consultative service, sales, business development, and community involvement. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager is accountable for attracting, onboarding, coaching, developing, and retaining branch employees; achieving sales, activity, and performance expectations; and fostering an inclusive workplace aligned with PNC values. The role requires sound decision-making and effective management of operational, human capital, reputational, business, sales-practice, regulatory, and compliance risks. Candidates must have the ability to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates may need to complete additional background checks required by Consumer Financial Protection Bureau regulations.
A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Relevant skills and competencies include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, results orientation, branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management.

Responsibilities

Plan and execute priorities to manage all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers' financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Lead and influence a broad range of ecosystem partners.
Manage risk and compliance in a complex business environment, including operational, human capital, reputational, and business risks.
Attract, onboard, coach, develop, and retain branch team members; make talent development a priority.
Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and effectively leading ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach consultative selling to achieve results and support customer financial well-being.
Use foundational understanding of balance sheets and income statements.
Lead and coach the delivery of a differentiated client experience, including technology-enabled interactions, solutions, and advice-oriented consultations.
Lead effective problem resolution and connect PNC resources to deliver a seamless omnichannel customer experience.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Exercise leadership, authority, and sound decision-making to mitigate sales-practice risk and ensure compliance with regulatory guidelines and established policies and procedures.
As a people manager, cultivate diverse teams, role-model PNC values, drive change and innovation, take ownership of results, empower others, and guide employee and customer development.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.