Branch Manager

Bentley Truck Services - S. Philadelphia•Philadelphia, PA

47d

About The Position

The Branch Manager oversees operations at a specific Bentley Truck Services location to ensure they are safe, efficient, and profitable. Depending on the location, managers in service, lease and rental, parts, and sales may report to the Branch Manager. The role involves developing and holding teams accountable while supporting business goals across service, sales, parts, leasing, and rental. The Branch Manager promotes facility safety, customer service, regulatory compliance, employee development, and effective facility operations. They communicate location performance and needs to company owners, work with customers and organizational teams to coordinate repairs and payments, and address staffing, equipment, training, and employee matters. The position is located in Essington, Pennsylvania, and is scheduled Monday through Friday, 7:00 a.m. to 5:00 p.m. It reports to the Sr. Vice President.

Requirements

At least 5 years of managerial experience relating to a body shop and/or service.
Some versatility with other organizational functions.
Associate degree, bachelor's degree preferred, or 10 years of related experience.
Ability to mentor employees and hold them accountable.
Familiarity with Microsoft Office software.
Strong communication skills.
Ability to manage competing priorities.
Good business acumen.
Superior customer service skills.
Professional appearance and work ethic.
Great attitude and a high-energy personality.
Excellent managerial skills.
Ability to mentor and influence others.
Good organizational skills.

Nice To Haves

Body shop or automotive experience is a plus.
History of growing teams through hiring and development is preferred.
Bachelor's degree preferred.

Responsibilities

Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects; support employee actions and concerns; and ensure meetings and tasks are documented and stored appropriately.
Maintain the cleanliness of the facility and surrounding grounds and foster a strong customer service culture.
Provide weekly updates to location owners about successes, concerns, roadblocks, and needs for outside assistance, communicating urgent matters promptly.
Interact with customers, provide repair estimates, and keep customers and insurance companies informed about job status.
Schedule technicians to meet workload needs and coordinate with other organizational functions to ensure proper payment from customers or insurance firms.
Support employees by ensuring their time is submitted correctly for payroll.
Ensure compliance with state and local guidelines for body shops.
Manage and engage teams, develop employee talent, promote business growth, encourage employee buy-in, and provide opportunities for employees to contribute solutions.
Monitor departmental equipment and staffing needs and support efforts to address them.
Oversee plant operations and facility issues, coordinating with internal and external resources to maintain or repair facilities and equipment.
Support training initiatives and meetings that promote employee awareness of products, safety, benefits, policies, and other relevant topics.
Pursue growth in product and process knowledge, management, technology, and compliance.
Ensure customers are cared for through organizational resources and escalate issues when appropriate.
Participate in employee discussions concerning performance reviews and disciplinary matters.
Maintain an understanding of and support organizational goals for service, sales, parts, lease, and rental.
Escalate employee relations matters to Human Resources when appropriate.