Branch Manager

PNC•Hatboro, PA

18d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC’s County Line branch in Warminster, Pennsylvania. The role drives revenue and customer loyalty through consultative client interactions and solutions that support financial well-being, while creating a differentiated and convenient omnichannel banking experience. The manager collaborates with ecosystem partners and is accountable for branch risk management and compliance. The Branch Manager grows consumer and business relationships, achieves sales targets, and supports business banking through business development and community involvement. The role coaches employees in consultative selling, customer service, technology-enabled interactions, and effective problem resolution. It also attracts, onboards, develops, and retains branch talent; manages performance; and cultivates an inclusive workplace. The position requires sound judgment in managing operational, human capital, reputational, and business risks and ensuring compliance with regulatory guidance and PNC policies. This is an in-office role. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties; a university or college degree is typically not required.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies in branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative client interactions.
Use the branded sales process to achieve sales targets and grow consumer and business household relationships and share of wallet.
Drive business banking results through business development and community involvement, collaborating with ecosystem partners.
Coach employees in consultative selling and solutions that support customer financial well-being.
Deliver a differentiated client experience, including technology-enabled interactions, advice-oriented consultation, and effective problem resolution across omnichannel banking.
Attract, onboard, coach, develop, and retain branch team members.
Set expectations and manage ongoing performance so employees meet performance and activity requirements.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.