Branch Manager

PNC • Spring Lake, NC

22d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Branch Manager role is part of PNC’s retail banking organization and is based in Spring Lake, North Carolina. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Branch Manager leads branch performance, driving revenue and customer loyalty through consultative client interactions and solutions that support financial well-being. The manager creates a differentiated experience in an omnichannel environment, collaborates with ecosystem partners, and is accountable for risk management and compliance. The role also builds a high-performing team through hiring, onboarding, coaching, and development.

The manager uses PNC’s branded sales process to achieve sales targets and customer loyalty; grows consumer and business relationships; and drives business banking results through business development and community involvement. The role coaches employees on consultative selling, customer experience, technology-enabled interactions, and problem resolution. It also manages operational, human-capital, reputational, and business risk, ensuring regulatory compliance and adherence to established policies and procedures.

Candidates typically need at least three years of related experience. A university or college degree is not typically required; a comparable combination of education, job-specific certifications, and experience may be considered. The position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires 3 or more years of related experience.
• A university or college degree is not typically required; a comparable combination of education, job-specific certification(s), and experience may be considered.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrate appropriate role-related knowledge, skills, and abilities.
• Skills and competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Use PNC’s branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through collaboration with ecosystem partners.
• Drive business banking results through business development and community involvement activities.
• Coach employees in consultative selling to drive results and support customer financial well-being.
• Manage and coach delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultations.
• Lead effective problem resolution and connect PNC services to provide a seamless omnichannel customer experience.
• Acquire and retain talent through effective onboarding, coaching, and development.
• Manage employee performance and ensure team members meet performance and activity expectations.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human-capital, reputational, and business risk; make sound decisions to mitigate sales-practice risk.
• Ensure compliance with regulatory guidelines and established policies and procedures.
• Demonstrate customer focus and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework.
• As a people manager, include intentionally, live PNC’s values, enable change, achieve results, and develop employees.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed