Branch Manager - Ypsilanti

TRUE Community Credit Union • Ypsilanti, MI

1d • Onsite

About The Position

TRUE Community Credit Union is seeking a full-time, exempt Branch Manager to provide leadership oversight for its Ypsilanti branches at 424 S. Mansfield St. and 1861 Whittaker Rd. The position requires a regular on-site leadership presence at both locations and approximately 20% travel. The Branch Manager leads and develops a high-performing team and fosters a culture focused on service, relationship building, and members’ financial well-being.

The role oversees daily branch operations, staffing, scheduling, and workflow to support exceptional member service. The Branch Manager establishes goals, monitors performance, coaches employees, and holds them accountable through development conversations and action plans. The manager also supports staff with member concerns and questions about products and services, monitors branch performance and profitability, identifies opportunities to improve efficiency through processes and technology, ensures compliance with policies and regulations, and represents TRUE in community outreach and engagement.

The starting salary is $65,000–$90,000 annually, based on relevant experience and qualifications. TRUE describes its culture as collaborative, inclusive, growth-oriented, and caring, with a focus on helping people build brighter futures and strengthening communities.

Requirements

• High school diploma or GED.
• At least 3 years of financial institution experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to coach, develop, and support a service-based sales culture.
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).

Nice To Haves

• At least 2 years of direct leadership experience.
• Knowledge of credit union operations and the credit union movement.

Responsibilities

• Provide leadership oversight for the Ypsilanti branches at 424 S. Mansfield St. and 1861 Whittaker Rd., with regular on-site presence at both locations.
• Lead, develop, and coach a high-performing team and foster a service-based culture focused on relationship building and member financial well-being.
• Oversee daily branch operations, staffing, scheduling, and workflow.
• Establish goals, monitor performance, and hold employees accountable through development conversations and action plans.
• Support staff in resolving member concerns and answering questions about products and services.
• Monitor branch performance and profitability.
• Identify opportunities to improve efficiency through processes and technology.
• Ensure compliance with policies and regulations.
• Represent TRUE through community outreach and engagement activities.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Employer-funded defined contribution pension plan.
• Generous time off.
• Paid holidays.
• Paid time for your birthday.
• Inclusion time to celebrate cultural and religious holidays.
• Volunteer time.
• Annual bonus reward program.
• Company-paid short-term disability and long-term disability.
• Company-paid employee life insurance.
• Tuition reimbursement.
• Gym membership reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED