Branch Operations Lead - Carpenter and Ellsworth - Ypsilanti, MI

JPMorgan Chase & Co. • Pittsfield Charter Township, MI

10d • Onsite

About The Position

At Chase, the Branch Operations Lead is central to branch operations and works closely with the Branch Manager, branch employees, and expert teams. The role ensures client financial transactions are handled accurately and carefully while complying with bank policies, procedures, and regulatory requirements. The lead assists clients with transactions, introduces self-service banking options, and builds lasting client relationships. They review branch operations and keep the team informed about current policies and procedures, helping the branch meet control expectations and maintain a positive client experience.

The position also supports smooth, secure branch operations through oversight of cash devices, loss control, compliance, and audits. Candidates must successfully complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings. The role requires availability during branch hours, including weekends and evenings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability and interest in educating branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to expert teams when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and coordinate service for specialized financial needs.
• Share self-service banking options with clients so they can access their accounts at any time.
• Work with the Branch Manager to maintain high standards for loss control, compliance, audits, and overall branch operations.
• Keep the branch team informed about policies and procedures and support operational reviews.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED