Branch Operations Lead- Drayton Plains- Auburn Hills, MI

JPMorgan Chase & Co. • Waterford, CT

2d • Onsite

About The Position

As a Branch Operations Lead at a Chase branch, you support daily branch operations in close partnership with the Branch Manager, branch employees, and other experts. You help ensure clients’ financial transactions are handled accurately and with care while following bank policies, procedures, and regulatory requirements. The role combines client service and relationship-building with operational leadership, including introducing clients to self-service banking options and keeping the branch team informed about current policies and procedures. You will complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability to build client connections, educate clients, and refer them to experts when needed.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Work with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Connect clients with the branch team and collaborate to support specialized financial needs and lasting relationships.
• Explain self-service banking options that allow clients to access their accounts at any time.
• Support branch operations with the Branch Manager, including loss control, compliance, audits, and branch security.
• Educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED