Branch Operations Lead- Drayton Plains- Auburn Hills, MI

JPMorganChase•Auburn Hills, MI

2d•Onsite

About The Position

At Chase, the Branch Operations Lead helps create welcoming, memorable experiences for clients and employees while supporting branch operations and client relationships. Working closely with the Branch Manager, branch employees, and expert partners, this role ensures financial transactions are handled accurately and carefully in compliance with policies, procedures, and regulatory requirements. The role includes assisting clients with transactions, introducing them to self-service banking options, and helping build lasting relationships. The Branch Operations Lead also reviews branch operations and keeps the team informed about current policies and procedures. Through leadership and operational oversight, this position helps the branch meet control expectations and deliver a positive client experience.

Requirements

At least 1 year of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Ability to complete the Branch Operations Lead Training Program before placement.
Ability to travel as required for in-person training and meetings.
Adhere to policies, procedures, and regulatory banking requirements.
Maintain attention to detail and organization while managing multiple tasks.
Demonstrate leadership and operational proficiency, ensuring transaction accuracy in a collaborative team environment.
Educate the branch team and partners and keep them informed.
Build meaningful client connections, educate clients, and refer them to experts when needed.

Nice To Haves

At least 6 months of Associate Banker (Teller) experience.
College degree or military equivalent.

Responsibilities

Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
Greet clients as they enter the branch and help them feel valued.
Assist with transactions, manage lobby flow, schedule meetings, and build trusted client relationships.
Communicate clearly and politely to understand clients’ needs, assist them, and manage their place in the waiting queue.
Lead branch operations, including managing cash devices such as the cash vault and ATM.
Resolve client issues promptly and accurately while following bank policies and procedures.
Introduce clients to branch team members and collaborate to support specialized financial needs.
Educate clients about self-service options for accessing their accounts.
Work with the Branch Manager to support branch operations and maintain standards for loss control, compliance, and audits.
Review branch operations and keep the branch team informed about policies and procedures.