Branch Manager

Hilltop Holdings•Dallas, TX

20d

About The Position

The Branch Manager leads the overall performance of a PlainsCapital Bank branch, with responsibility for operational integrity, relationship sales management, customer service, branch security, and facilities. The role drives operational excellence through effective team leadership, execution of branch activities, and regulatory compliance. The Branch Manager is accountable for branch results and fosters a culture of service excellence, accountability, and employee development. The position directs sales, service, and operations to meet organizational goals; manages and develops staff; builds profitable customer relationships; partners with lending and other lines of business; and oversees branch profitability, audit outcomes, customer issue resolution, and operational readiness.

Requirements

Bachelor’s degree or equivalent work experience required.
At least 5 years of related banking experience, including at least 3 years of prior supervisory experience in a branch setting.
Thorough knowledge of Federal Reserve and other regulatory guidelines and operating procedures, as well as general bank operations related to checking accounts, ATMs, and other bank services.
Excellent verbal, written, and interpersonal communication skills.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Excellent analytical, time-management, organizational, and problem-solving skills; ability to multitask and work in a deadline-driven environment.
Self-motivated, with strong initiative, accountability, and attention to detail.

Nice To Haves

A degree in Business or a related field is preferred.

Responsibilities

Lead branch performance and profitability by directing sales, service, and operations in alignment with organizational goals.
Manage, develop, and hold staff accountable, including hiring, coaching, performance management, and final issue resolution.
Ensure effective execution of branch relationships, sales management, operational integrity, and service excellence to maximize customer service, staff productivity, and operational efficiency.
Ensure staff compliance with regulatory, operational, and security policies and procedures.
Develop and manage profitable, multi-product relationships with individuals, small businesses, and small-business management teams.
Contact existing customers to deepen and enhance banking relationships based on client needs.
Partner with lending and line-of-business teams as a product knowledge expert.
Meet or exceed established branch performance and personal production goals, and ensure staff meet their personal and production goals.
Manage branch expenses and operational efficiency to maximize profitability.
Oversee and drive branch relationship sales efforts, promote staff referrals, and foster partnerships across lines of business.
Ensure branch audit outcomes and reporting are compliant, accurate, and completed on time.
Approve customer overdrafts and other transactions within established authority levels and limits.
Resolve complex customer issues and ensure consistent delivery of high-quality service.
Manage branch facilities and ensure operational readiness.
Perform other duties as assigned.