Branch Manager I

Woodforest National Bank•Smithfield, NC

22h

About The Position

The Branch Manager of Woodforest National Bank leads the branch with an entrepreneurial mindset and is accountable for branch performance, customer relationships, deposit growth, and operational excellence. The role is primarily based at the branch, engaging customers and team members while developing business through strategic partnerships and community involvement. The manager represents Woodforest and delivers exceptional service while embodying the values of Ownership, Service, Community, and Integrity. The Branch Manager oversees branch operations, including compliance, security, cash handling, and expense control; leads sales and service performance; and builds a customer-first, technology-forward banking experience. The role also includes recruiting, developing, and retaining staff, resolving customer concerns, maintaining regulatory and policy compliance, and representing the branch in community activities. The manager is accountable for personnel and employment decisions at the assigned branch.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; OR a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; OR successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to pursuing business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs, with demonstrated reliability.
Effective problem-solving skills and the ability to remain composed and positive with customers and colleagues.
Ability to learn banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, prioritization, and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business, driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team in achieving sales goals and expectations, and measure results consistently.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach the team to identify customer needs and recommend suitable banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities and work with Community Development Relationship Managers on outreach and local initiatives.
Uphold ethical standards and ensure compliance with bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, pursuing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.
Travel up to 25% for business development and community engagement.