Branch Manager

World Finance•Greenfield, IN

14d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, community engagement, networking, and promotion of branch products and services; reviews, approves, and closes loans within company guidelines; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, coaches, and develops employees while maintaining efficient branch operations and strong customer relationships. Compensation is $38,000–$42,000 based on experience and location, plus performance-based bonus opportunities. Earnings are tied to branch performance, with the opportunity to increase total compensation by growing the portfolio, driving tax production, and achieving business goals. World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, it has helped customers meet financial needs through personal loans, tax services, and credit-building solutions. The company operates more than 1,000 branches across 16 states and is committed to serving local communities. This is an office-based role. Regular in-person attendance during scheduled work hours is essential. The position involves frequent interaction with customers and coworkers, occasional local travel to offsite locations and banks, and occasional extended hours or weekend work based on business needs.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to adapt, collaborate, multitask, and work with shifting priorities and deadlines.

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits.
Maintain a professional office environment, including assisting with general office upkeep as needed.