Branch Manager

Mariner Finance • Heath, OH

1d • $24 - $32 • Onsite

About The Position

The Branch Manager leads a team and runs a profitable branch operation while maintaining compliance and providing leadership. The role is responsible for achieving annual growth goals, exercising lending authority to approve or deny loans, reducing branch loss rates, and ensuring company policies and procedures are implemented. The position is full-time, 40 hours per week, Monday through Friday, with seasonal Saturday hours or Saturday hours as business needs require. Work hours depend on the business hours of the time zone served, and the company may change the schedule to address business needs.

The manager oversees lending, account retention and maintenance, collections, staff coaching and development, branch reporting, local business networking, internal audits, expense approvals, customer and employee inquiries, and recruiting. Additional branch duties may include collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing. The employee must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a discipline such as business, accounting, finance, administration, or economics, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Bilingual fluency in Spanish and English.
• In good standing, applicable required licenses to sell insurance products offered to customers by the branch.

Responsibilities

• Review and approve loan applications using lending authority and product knowledge to offer solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to achieve goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports on branch activity and growth as needed.
• Develop business by networking with local retail and automobile businesses and building community relations.
• Implement internal branch auditing procedures to control negotiable items and company records.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve customer product, service, and policy obstacles using problem-solving skills.
• Monitor and approve monthly expenses in accordance with the annual business plan and company policies.
• Investigate and work to resolve customer and employee inquiries and complaints promptly.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities.
• Perform additional duties as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Eligible for a competitive monthly incentive based on individual and company performance.
• Full-time employees receive a benefits package in addition to monetary compensation; details are available on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager