Branch Manager 5 NMLS- Brentwood, CA
About The Position
The Branch Manager leads and manages branch operations to meet goals, comply with banking laws and regulations, and provide a customer experience that reflects U.S. Bank’s culture and core values. The role exercises independent judgment and discretion and regularly coaches, develops, mentors, and trains team members. The Branch Manager uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The role collaborates with wealth, business banking, mortgage, and payment services partners to help individual and business customers reach their financial goals. It also leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location five days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Five or more years of experience working in a sales, retail management, or banking environment.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z; registration requires a criminal background and credit check, and applicable registration requirements must be met and maintained.
- Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insight skills.
Nice To Haves
- Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
- Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
- Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Responsibilities
- Lead and manage branch operations to meet goals and ensure compliance with banking laws and regulations.
- Demonstrate and ensure team members deliver an excellent customer experience consistent with U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members; provide motivation and direction.
- Identify customers’ financial needs and recommend appropriate products and services.
- Collaborate with wealth, business banking, mortgage, and payment services partners to support customers’ financial goals.
- Lead the customer experience, expand the customer base, and participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Exercise discretion and independent judgment in performing the role’s duties.
Benefits
- Healthcare (medical, dental, and vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
