Branch Manager

Together Credit Union • O'fallon, MO

13d • Onsite

About The Position

The Branch Manager leads the overall performance and day-to-day operations of a Together Credit Union branch. The role is accountable for member experience, Team Member development, sales results, operational soundness, and risk management. The Branch Manager sets clear expectations, develops Team Members, and ensures the branch operates safely and efficiently in alignment with Credit Union policies and regulatory requirements. The role represents Together Credit Union in the community and brings its Core Values to life through a member-focused, Team Member-centered approach.

The position reports to the Director, Branch Operations and may supervise an Assistant Manager, Senior Personal Service Counselor, and Personal Service Counselor. It is classified as exempt. The work is onsite in a fast-paced, service-oriented setting, with regular use of online tools, systems, and collaboration platforms. Occasional travel and attendance at offsite meetings, events, or conferences may be required. The schedule may include evening or weekend hours based on branch and operational needs.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a service-oriented environment, such as financial services, retail, hospitality, a call center, or a similar setting.
• At least 1 year of direct supervisory leadership experience or at least 2 years of indirect leadership experience.
• Ability to lead and influence others through clear expectations, coaching, accountability, and sound judgment.
• Strong interpersonal and communication skills, with the ability to build trust and work effectively with Team Members, members, and business partners.
• Ability to balance competing priorities while maintaining focus on service quality, results, and risk awareness.
• Ability to analyze information, identify trends or concerns, and independently resolve issues using sound judgment.
• Adaptability and resilience when navigating change, ambiguity, or shifting business needs.
• Professional presence and emotional intelligence when handling sensitive situations, feedback conversations, or performance concerns.
• Ability to influence outcomes through effective sales conversations, including identifying needs and making appropriate product or service recommendations.
• Proficiency with common business technology and systems, such as Microsoft Office, to support communication, reporting, and daily operations.
• Ability to work at a computer in a stationary position for up to 8 hours per day.
• Ability to occasionally carry light materials, such as a laptop or presentation materials.
• Ability to travel for business by car or air and stay in public accommodations as needed.

Nice To Haves

• At least 2 years of direct supervisory leadership experience or at least 3 years of indirect leadership experience.

Responsibilities

• Lead the branch team to achieve or exceed performance goals by setting clear expectations and maintaining high standards of member service.
• Evaluate branch performance, identify trends or challenges, and adjust strategies to improve results and profitability.
• Oversee daily branch operations to ensure a safe, secure, and well-run environment aligned with Credit Union policies and regulatory requirements.
• Coach, develop, and support Team Members to strengthen performance, build confidence, and meet individual and branch goals.
• Partner with People Operations in selecting, hiring, onboarding, and developing branch Team Members.
• Lead and reinforce effective, needs-based conversations with members to ensure products and services align with their goals.
• Collaborate with cross-functional partners to support member growth, promotions, and branch initiatives.
• Represent the Credit Union in the community by participating in events and building relationships that support brand awareness and local engagement.
• Manage branch scheduling, reporting, audits, and required meetings to support operational consistency and risk awareness.
• Develop and manage the branch budget, monitor expenses, and address variances as needed.
• Maintain a working understanding of branch roles and support frontline needs during high-volume or staffing situations.
• Uphold applicable laws and regulations and proactively support practices that protect the Credit Union from fraud and loss.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED