Branch Manager

PNC Bank•Elgin, IL

12d•$77,138 - $128,563•Onsite

About The Position

As a Branch Manager in PNC's retail branch organization, based at the Elgin South branch in Elgin, Illinois, you will lead all aspects of branch performance. You will drive revenue and customer loyalty through consultative customer interactions and financial solutions, create an easy and differentiated omnichannel banking experience, and collaborate with ecosystem partners. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will build and develop a high-performing branch team through talent attraction, onboarding, coaching, and performance management. You will grow consumer and business relationships, drive business banking results through business development and community involvement, and promote customer financial well-being through consultative service. You will also oversee compliance and operational, human capital, reputational, and business risks while modeling PNC values and fostering an inclusive workplace. Candidates typically need at least three years of related experience; a university or college degree is not typically required. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks under Consumer Financial Protection Bureau regulations. The role is incentive eligible. The posted base salary range is $77,138–$128,563, with actual pay potentially varying by location, market data, skills, experience, and education.

Requirements

Typically requires at least 3 years of related experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.
A university or college degree is not typically required; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented skills
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative interactions and solutions that support customers' financial well-being.
Create a differentiated, easy customer experience across omnichannel and technology-enabled interactions; provide advice-oriented consultation and resolve customer problems effectively.
Collaborate with ecosystem partners and connect customers with PNC resources to deliver a seamless experience.
Acquire consumer and business households and grow share of wallet and branch revenue.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and manage delivery of a differentiated client experience.
Attract, onboard, retain, coach, and develop branch team members; prioritize talent development and manage employee performance and activity expectations.
Manage operational, human capital, reputational, and business risks; make sound decisions to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Model PNC values and cultivate an inclusive workplace.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service