Branch Manager

PNC•Sonora, CA

14d•$77,138 - $128,563•Onsite

About The Position

The Branch Manager leads all aspects of branch performance within PNC's Retail organization. The role drives revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being, while delivering an easy, differentiated customer experience across channels. The manager collaborates with ecosystem partners and is accountable for risk management and compliance. The position is based in Sonora, California, and is in-office. The manager uses PNC's branded sales process to achieve sales targets and customer loyalty, grows consumer and business household relationships, and supports business banking through business development and community involvement. The role coaches employees in consultative selling, customer service, and technology-enabled interactions, and leads problem resolution to create a seamless experience. The Branch Manager attracts, onboards, coaches, and develops team members; manages performance; and fosters an inclusive workplace. The role also manages operational, human capital, reputational, and business risks; mitigates sales-practice risk; and ensures compliance with regulatory requirements, policies, and procedures. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of related experience; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Foundational understanding of balance sheets and income statements.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No degree is required; no certification is required.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, expanding share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling to drive results and support customer financial well-being.
Coach employees to deliver differentiated service through technology-enabled interactions, advice-oriented consultation, and effective problem resolution.
Connect PNC resources to deliver a seamless omnichannel customer experience.
Attract and retain talent through onboarding, coaching, and development.
Set and manage performance and activity expectations for employees.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk; and ensure compliance with regulations, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service