Citizens Branch Manager

Citizens Financial Group•Chalfont, PA

About The Position

At Citizens, the Branch Manager builds customer relationships and delivers exceptional experiences while advancing business goals to acquire, retain, and grow customers. The manager leads branch performance and sales growth, and creates a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. The Branch Manager coaches the team to achieve individual and collective performance and sales goals by offering solutions that address customer needs and demonstrate product and service value. The role promotes mobile and online banking, develops colleagues and a diverse talent pipeline, and uses coaching plans to support their growth and achievement of personal and branch goals. The manager communicates business priorities, uses financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to meet or exceed targets. As a visible brand ambassador, the manager engages with the local community to build new customer relationships and deepen existing ones.

Requirements

High school diploma or equivalent.
Leadership experience, including the ability to coach and develop teams to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
4 years of sales management experience in a retail or branch banking environment.
A successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to deliver exceptional customer experiences validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or Bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment.

Responsibilities

Lead branch performance, sales growth, and colleague and customer experience.
Build and sustain a customer-centric culture through leadership, collaboration, and sound operational practices.
Coach colleagues to meet individual and collective performance and sales goals with solutions tailored to customer needs.
Promote mobile and online banking platforms to customers.
Develop colleagues and a diverse talent pipeline to meet evolving business needs.
Create and implement coaching plans that support colleague growth and achievement of personal and branch-wide goals.
Communicate business priorities clearly to colleagues.
Use financial acumen and strategic insights to guide decisions and own branch execution and outcomes.
Direct colleague and sales activities to meet or exceed key targets.
Represent the brand in the local community, building new customer relationships and strengthening existing ones.