Branch Manager - Du Quoin

Regions Bank•Duquoin, IL

6d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives individual sales performance and ensures the team meets branch sales, quality, and service goals while maintaining an efficient, compliant branch. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from FLSA timekeeping requirements and is not eligible for overtime pay. The role may be filled at a higher level depending on qualifications and experience.

Requirements

High school diploma or GED.
At least two years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturday as needed.
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates in identifying customer needs and providing guidance on Regions solutions to generate revenue.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and communities about financial wellness and Regions banking technology and digital solutions.
Coach and develop associates using the iConnect Sales, Service and Coaching process, with guidance from a mentor, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and customer-needs identification.
Educate and advise customers on consumer and business products and services, including loans and deposits, and assist with annuities and life insurance.
Deliver an optimal customer experience, handle customer transactional needs, and share responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, laws, and regulations; ensure associates complete assigned operational risk duties and identify and report operational risks.
Work on Saturdays as needed.