Branch Manager

Stillman Bank•Oregon, IL

10d

About The Position

The Retail Office Manager (Branch Manager) helps direct work and operations at one of Stillman Bank’s six office locations. The position develops staff and fosters a positive environment, ensures customer satisfaction, and manages proper office operations. It also develops consumer lending relationships and serves the retail banking needs of prospective and existing customers. The Branch Manager represents the bank in its communities, supports and develops employees, addresses customer and employee satisfaction issues, and assists with office operations and administration. The role serves retail customers with deposit products and services and coordinates consumer loan applications, evaluates applicant eligibility and loan viability, and recommends approval decisions to management. This is a salaried, exempt position. The expected hiring pay range is $55,000–$80,000 annually, depending on experience.

Requirements

Five or more years of previous banking experience in lending, customer service, and/or teller operations; an equivalent combination of education and experience may be considered.
Previous leadership experience is required, preferably in the banking industry.
Ability to obtain and maintain federal licensing and certification requirements (NMLS).
Friendly, professional, and accommodating demeanor, with strong enthusiasm for customer service and problem resolution.
Proficient computer skills, including Word and Excel, and ability to adapt quickly to specialized software applications.
Ability to work productively and independently with minimal supervisory overview.
Ability to produce high-quality, accurate work.
Strong organizational skills.
Ability to recognize significant issues and prioritize assignments.

Responsibilities

Represent Stillman Bank professionally in the communities it serves through active participation in community organizations and, where appropriate, leadership roles.
Serve on internal bank committees and perform duties at regular meetings as assigned.
Train, coach, develop, and motivate employees.
Address customer and employee satisfaction issues promptly.
Assist with office operations, including facility maintenance, human resources, and office administration.
Participate in staff rotations for opening, closing, and Saturday operational coverage.
Support employees with transaction overrides, dual control, and other matters requiring assistance.
Maintain current knowledge of applicable regulatory lending and deposit guidelines and follow bank policies, procedures, and practices.
Open and close consumer deposit accounts and safe deposit boxes.
Identify retail customers’ financial needs and provide information and guidance about available deposit products and services.
Respond to consumer inquiries and resolve problems involving bank products and services.
Coordinate consumer loan applications, including preparation, credit investigations, employment and other required verifications, and gathering documentation needed to evaluate loan viability.
Analyze consumer loan applicants’ eligibility and loan viability and recommend approval decisions to management.
Inform consumer loan applicants whether their applications are accepted or denied.
Provide reports and data supporting sales and marketing activities.
Perform other duties, functions, and special projects as assigned.