Citizens Branch Manager
About The Position
Citizens is hiring a Branch Manager to build customer relationships and deliver exceptional customer experiences while advancing branch business goals. The Branch Manager leads branch performance, sales growth, and colleague and customer experience by fostering a customer-centric culture through inspirational leadership, collaboration, and sound operational practices. The Branch Manager serves as a leader and coach, helping colleagues meet individual and collective performance and sales goals with solutions that address customer needs. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans to support individual and branch-wide growth. The Branch Manager communicates business priorities, owns branch execution and outcomes, uses financial acumen and strategic insights to guide decisions, and directs colleague and sales activities to meet or exceed targets. The role also represents the brand in the local community to develop new customer relationships and strengthen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A successful record of managing objectives, meeting sales and branch goals and deadlines, and working in a profit-and-loss environment.
- Ability to deliver an exceptional customer experience validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet all SAFE Act requirements, including successfully completing required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Create and sustain a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
- Coach and develop colleagues to achieve individual and collective performance and sales goals.
- Promote mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and support colleagues’ performance, learning, and career growth.
- Implement coaching plans that help colleagues achieve personal and branch-wide goals.
- Communicate business priorities clearly to energize and empower colleagues.
- Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet or exceed key targets.
- Engage with local community and civic organizations to build new customer relationships and deepen existing ones.
- Drive customer satisfaction and ensure operational integrity in a high-volume branch environment.
Benefits
- Competitive pay
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity and paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
