Branch Manager (Business Development Focused)

First Citizens Bank•Round Rock, TX

About The Position

At First Citizens Bank, the Branch Manager is primarily focused on outbound calling to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise on business deposits and related services. The role manages sales efforts and associates in a boutique business branch, oversees office operations, and receives operational support from an operations specialist.

Requirements

Bachelor’s degree and 4 years of experience, or a high school diploma/GED/equivalent and 8 years of experience in sales, customer service, lending, or financial services sales, including supervisory experience.
Valid driver’s license; the role requires frequent driving to other offices and bank customers, and a bank car is not provided.
Ability to apply a structured sales process.
Ability to provide financial guidance and expertise.
Financial literacy and financial analysis skills.
Knowledge of business banking products and services.
Business development skills.
Networking skills and ability to build centers of influence.

Responsibilities

Manage team performance and personnel functions, maintain operational soundness, and execute plans that deliver customer value and meet the bank’s financial expectations.
Set accountability for role expectations and responsibilities, and provide one-on-one feedback and coaching to support associate development and results.
Leverage the expertise of bank partners and other managers.
Achieve individual and/or team financial, production, and relationship results against assigned metrics and goals.
Conduct proactive outreach to customers, prospects, and referral sources to generate business and identify customer needs.
Represent the bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for customers and the bank, with appropriate partnering, planning, and preparation to support informed financial decisions.
Build collaborative partnerships that deliver value to customers, prospects, and colleagues.
Listen to customers, ask questions to understand their needs and preferences, address immediate needs promptly, and identify sales or referral opportunities.
Seek coaching, support bank initiatives, and use tools to optimize performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risk.
Complete required training by established deadlines and perform assigned office management duties.
Ensure transaction accuracy and operational efficiency when responsible for taking deposits.