Branch Manager

PNC Bank•Bay City, MI

14d•Onsite

About The Position

As a Branch Manager within PNC's Retail Branch organization, you will lead branch performance and drive revenue and customer loyalty through consultative interactions and solutions that support customers' financial well-being. You will create a differentiated customer experience in an omnichannel environment and collaborate with a broad range of ecosystem partners. You will be accountable for risk management and compliance while building a high-performing team through talent attraction, onboarding, coaching, and development. This is an in-office position based in Lafayette, MI. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role includes growing consumer and business relationships, driving business banking results through business development and community involvement, and coaching employees in consultative selling and technology-enabled customer interactions. The Branch Manager manages operational, human capital, reputational, and business risks; ensures compliance with regulations and PNC policies; and exercises sound judgment to mitigate sales practice risk. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of related experience.
Must have the ability to serve as a Notary Public in the applicable state.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Relevant competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.
A university or college degree is typically not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty.
Deliver consultative solutions that support customers' financial well-being and create a differentiated omnichannel customer experience.
Collaborate with ecosystem partners to provide a seamless customer experience.
Use PNC's branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and technology-enabled customer interactions.
Manage and coach the delivery of a differentiated client experience and resolve customer problems effectively.
Attract, onboard, retain, coach, and develop branch team members.
Ensure employees meet performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC's values.
Manage operational, human capital, reputational, and business risks.
Ensure compliance with regulatory guidelines and established policies and procedures.
Use leadership, authority, and sound decision-making to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.