Branch Manager
About The Position
West Coast Community Bank is seeking a Branch Manager to manage all aspects of the daily operations of its high-volume headquarters branch in San Mateo. The role ensures staff follow the Bank’s Client Service Standards and demonstrates its Core Values through leadership and measurable actions. The Branch Manager provides managerial oversight, coaching, and feedback to staff; resolves complex client issues; and promotes Bank products and services to new and existing clients to meet individual and branch targets. The Branch Manager supports recruiting, hiring, onboarding, and training, and is responsible for annual goal setting and performance management to help staff achieve assigned KPIs and goals. The role communicates process, policy, procedural, technical, and product updates; supports training and cross-training; oversees branch operations and risk controls; and participates in an external community civic or event on behalf of Santa Cruz County Bank. The position is on-site at the San Mateo branch and may require travel between company locations. The work takes place in a moderate-noise business office with computers, phones, and printers. The role may involve working in a confined area and sitting or standing at a computer terminal for extended periods. Regular, predictable attendance is required, with occasional evening and weekend work as business demands dictate.
Requirements
- A.A. in Business Administration or Finance, or equivalent experience.
- 5–7 years of branch operations experience in a banking environment.
- 2–3 years of supervisory experience.
- Excellent organizational, communication, and time-management skills.
- Thorough knowledge and understanding of all Bank products.
- Knowledge of branch audit and certification processes.
- Good understanding of regulatory and compliance issues.
- Excellent employee performance-management skills.
- Ability to effectively address and resolve personnel matters.
- May be required to obtain Notary Certification.
- Ability to meet the described physical demands, with reasonable accommodations where applicable.
- Regular, predictable attendance, including occasional evening and weekend work as business demands dictate.
Responsibilities
- Adhere to the Bank’s Client Service Standards and support its Core Values through actions.
- Lead, motivate, train, and develop direct reports while demonstrating teamwork and innovation.
- Set a positive example through exemplary internal and external client service, work ethic, and attendance.
- Oversee service quality standards, audit controls, loss prevention, branch operations, and risk controls.
- Develop staff training and cross-training strategies and support training opportunities to build knowledge of Bank products and services.
- Complete mandatory compliance and training courses on time and successfully.
- Conduct weekly staff meetings covering policy, procedural, technical or systemic updates, and product or service changes and offerings.
- Establish annual KPIs and goals for direct reports and complete performance reviews on time.
- Manage performance oversight, including time, attendance, and timesheets in accordance with Company guidelines.
- Offer, promote, and refer Bank products and services to new and existing clients to meet individual and branch targets.
- Handle highly complex client issues, complaints, and transactions.
- Support new-account activities, including onboarding new accounts when necessary.
- Support recruiting, hiring, and training for new hires.
- Participate in an external community civic or event on behalf of Santa Cruz County Bank.
- Obtain Notary Certification if required.
- Travel between company locations as needed.
- Perform additional duties consistent with the Bank’s business needs and the scope, responsibilities, and level of the role.
Benefits
- Medical, dental, and vision plans
- Vacation and sick leave
- Paid holidays
- Paid volunteer time
- Employer-paid life insurance
- 401(k) with employer matching
- Ongoing training, professional development, and career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
