Branch Manager
About The Position
The Branch Manager leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. The role creates a differentiated customer experience in an omnichannel environment and collaborates with a broad range of ecosystem partners. The Branch Manager is accountable for risk management and compliance and builds a high-performing team through hiring, onboarding, coaching, and development. The position is based in Elk Grove Village, Illinois, and is performed in-office. The manager uses PNC’s branded sales process to meet sales targets and grow branch revenue by acquiring consumer and business households and increasing share of wallet. Business banking results are driven primarily through business development and community involvement. The Branch Manager coaches consultative selling and has a foundational understanding of balance sheets and income statements. The role leads delivery of a differentiated client experience, including technology-enabled interactions, advice-oriented consultation, and effective problem resolution. It also manages the employee experience through talent acquisition, retention, onboarding, coaching, development, and ongoing performance management. The manager oversees operational, human capital, reputational, and business risk; mitigates sales-practice risk; and ensures compliance with regulatory guidelines and established policies and procedures. PNC expects employees to focus on customers and manage risk in accordance with the Enterprise Risk Management Framework. People managers are also expected to cultivate inclusive teams, model company values, enable change, take ownership of results, empower others, and develop employees.
Requirements
- Typically requires 3 or more years of related experience.
- Requires the ability to serve as a Notary Public in the applicable state.
- Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
- Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.
- A university or college degree is typically not required; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Responsibilities
- Lead all aspects of branch performance.
- Drive revenue and customer loyalty through consultative customer interactions and financial-well-being solutions.
- Use the branded sales process to achieve sales targets and grow revenue through acquisition and share-of-wallet growth among consumer and business households.
- Drive business banking results through business development and community involvement activities.
- Collaborate with ecosystem partners and connect customers with PNC resources in an omnichannel environment.
- Coach employees in consultative selling and technology-enabled customer interactions.
- Lead delivery of a differentiated customer experience and resolve problems effectively.
- Acquire, onboard, retain, coach, and develop branch team members.
- Manage employee performance and ensure employees meet performance and activity expectations.
- Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk.
- Ensure compliance with regulatory guidelines and established policies and procedures.
- Cultivate an inclusive workplace, model PNC values, enable change, and guide employee development.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Backup child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
