Branch Manager I
About The Position
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with Lendmark Financial Services objectives. The manager develops new business, provides strong customer relations, and promotes a sales and service culture through coaching, guidance, and staff motivation. The role achieves individual and branch sales goals through new business sales, referrals, and account relationship retention. It also provides leadership, training, and supervision, and delegates daily operations to the Assistant Branch Manager or other branch personnel. The position includes managing staff performance against branch goals, making loan decisions within established lending limits, closing consumer loans, handling accounts in critical delinquency stages, developing community business relationships, and overseeing hiring, staffing, training, performance reviews, and terminations as applicable. The manager also establishes lending authority for associates and helps ensure high-quality client service and satisfaction.
Requirements
- High school diploma or GED from an accredited institution.
- 0–3 years of consumer finance experience, related industry experience, or related management experience.
- Effective communication, organizational, and sales skills.
- Personnel management and budgeting skills.
- Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word applications.
- Ability to travel, occasionally overnight.
Nice To Haves
- Industry-related experience.
- Bilingual in Spanish and English.
- Ability to relocate.
Responsibilities
- Manage and motivate staff to meet goals for branch profitability, loan volume, credit quality, delinquency, and expenses.
- Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while following state and federal guidelines.
- Pursue business development relationships in the community and sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable.
- Establish lending authority for associates.
- Ensure high-quality client service, help clients implement solutions, and monitor overall client satisfaction.
- Provide leadership, training, and supervision, and delegate day-to-day operations to the Assistant Branch Manager or other branch personnel.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision benefits
- Paid time off
- Paid holidays
- 401(k)
- Life insurance
- Long-term disability
- Tuition assistance
- Employee assistance program
- Optional critical care, auto, home, and pet insurance, plus other ancillary insurance options
- Quarterly incentive compensation based on individual and company performance guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
