Branch Manager

PNC • Milwaukee, WI

21d • $70,125 - $116,875 • Onsite

About The Position

The Branch Manager leads all aspects of performance for PNC’s retail branch organization at the East Capitol branch in Milwaukee, IL. This in-office role is responsible for revenue growth, customer loyalty, a differentiated customer experience, risk management, regulatory compliance, and developing a high-performing branch team. The manager uses consultative customer interactions and solutions that support customers’ financial well-being, while connecting customers with PNC resources in an omnichannel environment.

The Branch Manager drives sales and customer loyalty through PNC’s branded sales process, growing consumer and business relationships through acquisition, share-of-wallet growth, business development, community involvement, and collaboration with ecosystem partners. The manager coaches employees in consultative selling, technology-enabled customer interactions, problem resolution, and financial-well-being-focused advice. The role also includes developing talent through recruiting, onboarding, coaching, performance management, and ongoing development.

The position manages operational, human capital, reputational, and business risks; makes sound decisions to mitigate sales-practice risk; and ensures compliance with regulatory guidelines and PNC policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

• Typically requires 3 or more years of related experience; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrated knowledge, skills, and abilities appropriate to the role.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

• Lead all aspects of branch performance and drive revenue and customer loyalty through consultative client interactions and financial solutions.
• Use PNC’s branded sales process to achieve sales targets and grow consumer and business household relationships, including acquisition and share-of-wallet growth.
• Drive business banking results through business development, community involvement, and collaboration with ecosystem partners.
• Coach employees in consultative selling, customer financial well-being, and technology-enabled customer interactions.
• Deliver a differentiated customer experience, resolve problems effectively, and connect customers with PNC resources in an omnichannel environment.
• Recruit, onboard, retain, coach, and develop branch team members; manage performance and activity expectations.
• Cultivate an inclusive workplace and model PNC’s values.
• Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
• Use foundational understanding of balance sheets and income statements in managing branch performance.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
• Dental and vision coverage options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension plan.
• Stock purchase plan.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed