Citizens Branch Manager
About The Position
At Citizens, the Branch Manager (BM) builds lasting customer relationships and delivers exceptional customer experiences while advancing business goals to acquire, retain, and grow customers. The BM leads branch performance, sales growth, and colleague and customer experience by applying inspirational leadership, collaborative partnerships, and sound operational practices to foster a customer-centric culture. The BM coaches the team to achieve individual and collective performance and sales goals, providing solutions that address customer needs and demonstrate product and service value. The role promotes mobile and online banking in a digital-first environment, builds a diverse talent pipeline, develops colleagues to meet evolving business needs, and implements coaching plans that support personal and branch-wide goals. The BM communicates business priorities, owns branch execution and outcomes, and uses financial acumen and strategic insight to guide decisions. The role directs colleague and sales activities to meet and exceed targets and represents Citizens in the local community to build and deepen customer relationships.
Requirements
- High school diploma or equivalent.
- Leadership experience with the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- Successful record of managing objectives, meeting sales and branch goals and deadlines, and operating in a profit-and-loss environment.
- Ability to deliver exceptional customer experiences validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and maintain a strong customer-centric culture through inspirational leadership, collaboration, and sound operational practices.
- Coach and develop colleagues to achieve individual and collective sales and performance goals.
- Offer innovative solutions that address customer needs and demonstrate product and service value.
- Promote mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
- Implement coaching plans that support individual and branch-wide goals.
- Communicate business priorities clearly to energize and empower colleagues.
- Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet or exceed key targets.
- Build new customer relationships and deepen existing ones through engagement with the local community.
- Maintain partnerships with community and civic organizations.
- Deliver exceptional customer experiences, including outcomes validated through customer satisfaction surveys.
Benefits
- Competitive pay.
- Comprehensive medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy exceeding applicable mandatory paid sick or paid time-away requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
