Branch Manager

HawaiiUSA Federal Credit Union•Honolulu, HI

69d•$82,200 - $98,000•Onsite

About The Position

The Branch Manager plays a pivotal role in overseeing all operational, financial, and customer service aspects of a HawaiiUSA FCU branch to ensure its success and growth. This position is responsible for driving branch profitability through effective management of sales, loan portfolios, deposits, and member relationships while ensuring compliance with banking laws and regulations. The Branch Manager leads and develops a high-performing team by fostering a positive sales culture, implementing cross-training programs, and focusing on talent retention and management. They serve as the primary point of contact for resolving banking disputes and enhancing banking processes to improve overall member satisfaction. Ultimately, the Branch Manager ensures the branch operates efficiently, meets credit union goals, and contributes to the broader objectives of HawaiiUSA FCU.

Requirements

Minimum of 5 years of experience at a financial organization with at least 3 years in a supervisory or management role.
Strong knowledge of banking laws, regulations, and compliance requirements.
Proven experience in loan underwriting, loan sales, and managing loan portfolios.
Demonstrated ability in personnel supervision, team management, and talent retention.
Notary Public preferred (or willing to obtain within the first 12 months of employment).
Valid driver's license and commute in personal vehicle as required.
High School Diploma or equivalent.

Nice To Haves

Experience working within a credit union or similar financial institution.
Proficiency in banking process improvement methodologies and tools.
Experience in developing and sustaining a sales culture within a financial services environment.
Advanced certifications such as Certified Branch Manager (CBM) or similar banking credentials.
Bachelor’s degree in Finance, Business Administration, or a related field.

Responsibilities

Manage daily branch operations including customer service, loan underwriting, and personnel to ensure smooth and compliant functioning.
Lead, supervise, and develop branch personnel by providing coaching, training, and performance evaluations to build a motivated and skilled team.
Drive branch sales initiatives by promoting loan products, managing loan portfolios, and executing outbound calling campaigns to meet and exceed sales targets.
Ensure compliance with all banking laws, regulations, and internal policies while handling banking disputes and resolving customer issues promptly and professionally.
Oversee profit and loss management by monitoring financial performance, controlling expenses, and implementing process improvements to maximize branch profitability.
On call 24 hours/ 7 days a week.
NMLS.
Notary Public (or willing to obtain within the first 12 months of employment).
Other duties and travel as assigned.

Benefits

100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums covered.
Paid volunteer time.
Pay it forward program.
Matching charitable donations up to $250 per year per employee.
Tuition assistance for higher education.
Paid Time Off
11 Paid Holidays
401(k) and 3% Employer Contribution
Health insurance
Paid time off
Vision insurance
Dental insurance
Prescription drug insurance
Tuition reimbursement
Life insurance
Flexible spending account
Disability insurance
Opportunities for advancement
Employee assistance program
Referral program
Retirement plan
Employee discount
Paid training
Professional development assistance
AD&D insurance
Volunteer time off
Credit union membership
Paid orientation