Citizens Branch Manager

Citizens•Meredith, NH

19d

About The Position

At Citizens, the Branch Manager builds customer relationships and delivers exceptional customer experiences while advancing business goals to acquire, retain, and grow customers. The Branch Manager leads branch performance and sales growth, creating a strong customer-centric culture through inspirational leadership, collaboration, and sound operational practices. The role leads and coaches colleagues to achieve individual and team performance and sales goals, using solutions that address customer needs and demonstrate product and service value. The Branch Manager promotes digital banking by demonstrating mobile and online banking platforms, develops colleagues and a diverse talent pipeline, and implements coaching plans that support continued learning and performance. As owner of branch execution and outcomes, the Branch Manager communicates business priorities, uses financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to achieve or exceed targets. The role also represents Citizens in the local community, building new customer relationships and strengthening existing ones.

Requirements

High school diploma or equivalent.
Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
A successful record of managing objectives, meeting sales and branch goals, and working in a profit-and-loss environment.
Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet and comply with SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance and sales growth while delivering an exceptional colleague and customer experience.
Build and sustain a customer-centric culture through leadership, collaboration, and sound operational practices.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Promote mobile and online banking platforms and digital-first customer access.
Develop colleagues and a diverse talent pipeline to meet evolving business needs.
Create coaching plans that support colleague growth and achievement of personal and branch-wide goals.
Communicate business priorities to colleagues and guide branch decisions using financial acumen and strategic insight.
Direct colleague and sales activities to meet or exceed key targets.
Manage branch objectives, sales goals, deadlines, and profitability outcomes.
Build and maintain partnerships with community and civic organizations.
Represent Citizens in the local community to build new and deepen existing customer relationships.
Deliver an exceptional customer experience, as validated through customer satisfaction surveys.
Meet applicable SAFE Act requirements, including required background checks and obtaining a unique identifier from the NMLS.