Branch Manager

PNC • Southlake, TX

29d • Onsite

About The Position

The Branch Manager leads PNC's Retail Branch Banking organization at the Southlake East branch in Southlake, Texas. This in-office role is responsible for branch performance, revenue growth, customer loyalty, risk management, compliance, and the development of a high-performing team. The manager delivers a differentiated customer experience through consultative interactions and technology-enabled, omnichannel banking, and leads partnerships across PNC and the surrounding community.

The role involves planning and executing a branded sales process, growing consumer and business relationships, and supporting business banking through business development and community involvement. The Branch Manager coaches employees in consultative selling, customer service, performance expectations, and professional development, while managing operational, human capital, reputational, and business risks. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically 5 or more years of related experience or product knowledge.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Lead a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households, and lead ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and solutions that support customers' financial well-being.
• Lead delivery of a differentiated client experience across technology-enabled interactions and omnichannel services; resolve problems and make banking easy for customers.
• Acquire, onboard, retain, coach, and develop branch team members.
• Set and manage employee performance and activity expectations, and foster an inclusive workplace.
• Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.
• Exercise sound decision-making and demonstrate foundational understanding of balance sheets and income statements.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level
• Additional paid time off based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed