Branch Manager

Airgas•Billerica, MA

12d•$55,000 - $80,000•Onsite

About The Position

The Branch Manager oversees daily store operations in Billerica, Massachusetts, to achieve or exceed sales and margin goals. The role promotes sales, delivers excellent customer service, maintains appropriate inventory levels, and balances expenses through purchasing support. The manager also aligns the facility and staff with safety and regulatory standards, supports efficient customer service and good housekeeping, and helps improve overall operational efficiency. The Branch Manager provides professional service to internal and external customers, responds to product, pricing, and technical inquiries, and supports the outside sales team in maintaining client relationships and developing new business. The role oversees accurate daily financial processing and reporting, maintains order and purchase-order expedite reports, manages cylinder and hard-goods inventory, and trains, reviews, mentors, and guides branch associates. The position is Monday through Friday during daytime hours. Compensation is a base salary plus bonus, with a stated salary range of $55,000–$80,000.

Requirements

At least 2 years of experience in a leadership or managerial capacity, preferably in a similar industry such as retail industrial sales.
Ability to navigate and interpret safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and procedure manuals.
Strong organizational skills and attention to detail, with the ability to work productively in a fast-paced environment.
Ability to foster a team-oriented culture and build meaningful connections with people of diverse personalities and backgrounds.

Nice To Haves

Five or more years of experience in sales and distribution of industrial gases, welding supplies, or similar industrial products.
Retail sales and customer service focus.
Familiarity with welding applications and equipment, or technical curiosity to become an expert in the product line.

Responsibilities

Oversee daily store operations to achieve or advance sales and margin goals.
Promote sales, deliver excellent customer service, maintain inventory levels, and balance expenses through purchasing support.
Ensure facility and staff alignment with safety and regulatory standards, and support efficient customer service, good housekeeping, and operational efficiency.
Provide professional customer service to internal and external customers and respond to product, pricing, and technical inquiries.
Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
Support accurate and timely processing of daily financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back-order, open-order, and purchase-order expedite reports.
Maintain appropriate cylinder and hard-goods inventory levels for the branch.
Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Serve as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.