Branch Manager

PNC•Washington, DC

18d•$99,000 - $165,000•Onsite

About The Position

The Branch Manager leads PNC’s Retail Bank branch in Washington, DC, managing branch performance, business development, client relationships, team leadership, customer experience, and risk. The role drives growth in sales, revenue, and market share by serving new and existing consumer and business clients, developing outside business relationships, and deepening clients’ relationships with PNC. The manager uses proactive and responsive discovery conversations to identify client needs and implement solutions, collaborating with internal partners when appropriate. The role executes contact-management strategies using available tools and resources, including outbound calls and in-person meetings, and reviews business results and pipeline management with internal partners. Business banking results may be driven through business development, community involvement, and outside calling. The position requires a foundational understanding of balance sheets and income statements. The Branch Manager coaches the team to deliver a differentiated, technology-enabled, advice-oriented client experience and resolves problems to make banking easier. The manager hires, onboards, coaches, and develops team members; manages performance and activity expectations; and fosters an inclusive workplace aligned with PNC’s values. The role also manages operational, human-capital, reputational, and business risks, including sales-practice risk, and ensures compliance with applicable regulations, policies, and procedures. This is an in-office position. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and at least 3 years of industry-relevant experience.
An operations or production environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Bachelor’s degree listed under Education.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certifications are listed.
No required or preferred language assessments are listed.

Nice To Haves

Preferred skills: accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies: branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance, including growth and outside business development.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen clients’ share of wallet.
Lead, coach, and develop a high-performing team that drives growth, mitigates risk, builds collaborative partnerships, and supports positive employee and customer experiences.
Identify client needs through proactive and responsive discovery conversations, implement solutions, and collaborate with internal business partners when appropriate.
Execute contact-management strategies using available tools and resources, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach employees to engage customers in technology-enabled interactions and provide solutions and advice that support clients’ financial well-being.
Lead problem resolution and connect customers with PNC services across an omnichannel environment.
Attract, onboard, coach, and develop branch team members; manage employee performance and activity expectations.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human-capital, reputational, and business risks; mitigate sales-practice risk and ensure regulatory and policy compliance.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.