Branch Manager

PNC • Sienna, TX

8d • Onsite

About The Position

The Branch Manager leads PNC’s retail branch in Missouri City, Texas, overseeing branch performance, customer relationships, sales growth, team development, and operational risk. The manager plans and executes priorities to drive growth, revenue, market share, and customer experiences, including outside business development and community involvement. The position is based in-office at the Sierra branch. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The manager leads and coaches a high-performing team, develops branch employees, manages performance, and promotes an inclusive workplace. The role also builds relationships with new and existing consumer and business clients, identifies solutions through discovery conversations, and coordinates with internal partners to deliver a seamless, technology-enabled customer experience. The manager oversees operational, human capital, reputational, and business risks; ensures compliance with regulations and policies; and must be able to serve as a Notary Public in the applicable state.

Requirements

• Typically, a university or college degree and at least 3 years of industry-relevant experience.
• For an operations or production environment position, typically 2 years of previous managerial experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Bachelor’s degree listed under Education.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client counseling
• Customer experience (CX)
• Customer loyalty
• Decision making
• People management
• Proactive behavior
• Results-oriented
• Knowledge of branch banking services
• Digital awareness
• Effective communications
• Managing multiple priorities
• Prospecting
• Sales management

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance, growth, sales, revenue, and market share.
• Develop relationships with new and existing consumer and business clients and deepen their relationships with PNC.
• Conduct discovery conversations and identify client solutions, collaborating with internal business partners as appropriate.
• Execute contact management strategies using available tools and resources, including outbound calls and in-person meetings.
• Meet with internal business partners to review business results and manage the sales pipeline.
• Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
• Lead, coach, and develop a high-performing team that supports client growth, risk mitigation, partnerships, and positive employee and customer experiences.
• Coach employees to deliver proactive, differentiated, technology-enabled customer interactions and advice-oriented solutions.
• Resolve customer problems and provide a seamless experience across PNC’s channels.
• Attract, onboard, coach, and develop branch team members; manage performance and ensure employees meet performance and activity expectations.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; exercise sound judgment to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines, established policies, and procedures.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager