Branch Manager

The FNB Community Bank•Vandalia, IL

20d•$50,000 - $59,000•Onsite

About The Position

The Branch Manager at the Main Office of FNB Community Bank oversees the branch’s largest staff team and is responsible for delivering exceptional customer service, managing daily operations, and ensuring the branch meets financial and operational goals. The role leads Customer Service Representatives, Tellers, and Universal Bankers; oversees vault transactions and cash ordering; and ensures compliance with bank policies, procedures, and regulatory requirements. The Branch Manager also monitors branch performance, addresses escalated customer concerns, supports staff development, and represents the bank in community activities.

Requirements

Proven experience in a managerial role within the banking industry.
Strong understanding of retail banking operations and customer service principles.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to develop and implement strategic plans.
In-depth knowledge of regulatory requirements and compliance standards.
High-quality customer service, interpersonal, and communication skills, including verbal, written, and listening skills.
Detail-oriented.
Desire to expand product knowledge and procedural skills.
Ability to read and comprehend legal and regulatory material related to the job area.
Ability to read, analyze, and interpret business and professional documents; write reports, business correspondence, and procedure manuals; and present information effectively to various stakeholders.
Ability to work with probability, statistical inference, geometry, fractions, percentages, ratios, and proportions.
Ability to solve practical problems with limited standardization and interpret written, oral, or diagrammatic instructions.
Ability to operate office equipment including telephones, copiers, fax machines, PCs, and printers.
Advanced proficiency in computer applications.
6–8 years of banking industry experience, including at least 2 years in a managerial role.

Nice To Haves

Bachelor's degree in business, accounting, or a related field, or relevant work experience preferred.

Responsibilities

Lead and manage the branch team, providing guidance, training, and support to Customer Service Representatives, Tellers, and Universal Bankers.
Ensure high-quality customer service and resolve customer issues promptly and effectively.
Oversee vault transactions and manage cash ordering to ensure adequate cash flow and security.
Monitor and analyze branch performance metrics and identify areas for improvement.
Ensure compliance with bank policies, procedures, and regulatory requirements.
Conduct regular staff meetings to communicate updates, address concerns, and reinforce goals.
Foster a positive and productive work environment that encourages teamwork and professional development.
Handle escalated customer issues and complaints with tact and diplomacy.
Develop and implement strategies to achieve branch financial targets and operational goals.
Represent the bank in community activities to enhance its public image and market presence.
Maintain confidentiality and integrity.
Perform additional duties as assigned.
Oversee daily operations of the Main Office branch.
Ensure the branch meets financial targets and operational standards.
Develop and maintain relationships with customers, community leaders, and other key stakeholders.