Branch Manager

Point Spring Company•New Castle, PA

19d

About The Position

Point Spring & Driveshaft Co. is seeking a Branch Manager to lead a high-performing team, oversee daily branch operations, and ensure customer satisfaction. The role offers hands-on leadership and the freedom to run a location, working with mechanics, sales staff, and delivery drivers to keep operations running smoothly. The company describes its environment as supportive, collaborative, and focused on work/life balance, learning, growth, integrity, innovation, and teamwork. The position is based in New Castle, Pennsylvania. It involves customer service and service-order writing, along with managing inventory, staffing, scheduling, and overall branch operations. Occasional travel to other branches, customer sites, or training events may be required. The role is in a warehouse or shop environment and requires the ability to lift up to 50 pounds.

Requirements

At least 3 years of experience in branch, operations, or store management.
Proven leadership and team management skills.
Working knowledge of inventory control, profit/loss statements, and safety compliance.
Strong organizational, communication, and decision-making skills.
Proficiency with business software and systems, such as inventory systems, ERP, and Microsoft Office.
Ability to lift up to 50 pounds.
Ability to work in a warehouse or shop environment.
Ability to travel occasionally to other branches, customer sites, or training events.

Nice To Haves

Experience in the heavy-duty truck industry may be preferred.

Responsibilities

Handle customer questions, service issues, and branch decisions.
Write service orders and ensure customer needs are met from start to finish.
Coordinate with mechanics, sales staff, and delivery drivers to maintain smooth operations.
Manage inventory, staffing, scheduling, and the branch's day-to-day operations.
Lead and coach the branch team.