Branch Manager I
About The Position
The Branch Manager is responsible for the overall growth, development, profitability, customer growth, retention and satisfaction, member experience, and staffing of a branch. The position oversees all branch operations and is directly responsible for employees assigned to the branch. It implements and executes regional business plans to strategically position AAA Membership, Insurance, and Travel products and services, supporting growth, profitability, customer loyalty, and employee performance. Success requires a deep understanding of the branch business, delivery of year-over-year top-line revenue growth, and stable improvement of operating margin. This is an on-site role at the Summerlin Branch and includes Saturdays.
Requirements
- Strong leadership.
- Demonstrated track record of successful business decision-making, planning, and leadership.
- P&L accountability and/or progressively responsible revenue or expense accountability.
- Strong problem-solving, quantitative, and analytical skills, with the ability to make data-driven decisions.
- Ability to work cross-functionally across business units and functions.
- Ability to write and execute business and financial plans.
- Excellent planning and project management skills.
- Strong change-management skills and ability to operate in an ambiguous environment.
- Broad knowledge of property and casualty insurance and membership operations, including industry trends, revenue drivers on a profit-and-loss basis, large-scale recruitment, and multiple distribution channels.
- Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Bachelor's degree in a related area or an equivalent combination of education and experience.
- Four years of sales experience.
- Three years of supervisory experience in travel, retail sales, insurance, or the financial services industry.
- Valid driver's license.
Nice To Haves
- DOI Property and Casualty Insurance License and Life Insurance License.
- Bilingual communication skills.
- Insurance industry knowledge.
- Knowledge of AAA products and systems.
Responsibilities
- Manage branch P&L and deliver revenue and profitability.
- Oversee sales of AAA Membership, property and casualty insurance, life insurance, ancillary insurance products, and travel products through the branch and other channels.
- Oversee branch operations and track daily and monthly issues and trends.
- Analyze branch information and performance statistics to forecast opportunities.
- Develop and manage strategies for new business development, competitor-market penetration, and growth objectives.
- Determine distribution strategy and the staffing and support needed to execute business plans.
- Resolve issues and develop solutions across business segments.
- Lead the development, implementation, and delivery of branch strategy and business plans.
- Plan, recruit, and select employees; conduct performance evaluations, sales action plans, coaching, and performance management.
- Provide active leadership through behavioral coaching and mentoring.
- Create an engaging work environment that encourages feedback and supports continuous improvement, business-plan execution, and employee and customer loyalty.
- Lead talent development.
- Build community relationships and represent AAA to community leaders and other key audiences.
- Ensure compliance with AAA policies, procedures, standards, and regulations.
- Provide feedback to support competitive positioning of AAA products and services, including products, pricing, and distribution approaches.
Benefits
- Opportunity to participate in AAA's discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) with a dollar-for-dollar company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year earmarked for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
