Branch Manager

Reliable Parts Inc • Phoenix, AZ

10d • $75,000 - $85,000

About The Position

The Branch Manager oversees and coordinates all branch operations, from back-end functions through front-end service. The role manages branch performance and profit and loss, develops business plans and forecasts, and works to meet financial, service, productivity, and sales objectives. It includes responsibility for staffing, training, employee performance, safety, inventory, facility resources, regulatory compliance, and continuous operational improvement.

The Branch Manager also supports customer service and front-counter operations, manages vendor and carrier relationships, contributes to planning and reporting, and communicates branch performance, practices, competitive intelligence, and business opportunities to Regional Management. Travel may be required. Physical demands include lifting, extended activity, frequent standing and walking, handling objects and equipment, and various postures and movements; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Excellent customer service skills.
• Excellent communication skills.
• Ability to perform in a stressful and demanding environment.
• Ability to motivate, lead, and develop staff.
• At least 4 years of customer service experience.
• Proficiency with Microsoft Office products, specifically Excel, Word, Teams, and Outlook.
• Ability to pass certification training on warehouse equipment where applicable, such as a fork truck, wave picker, or pallet jack.
• Regular, consistent, and predictable attendance.
• Ability to frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to maintain significant activity levels for extended periods.
• Ability to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb, balance, stoop, kneel, crouch, or crawl.
• Ability to use office equipment and computers and communicate with supervisors, employees, and customers.
• Ability to frequently stand and walk short and long distances.
• Required vision abilities include close, distance, color, peripheral, and depth vision and the ability to adjust focus.
• Travel may be required.

Nice To Haves

• At least 5 years of prior supervisory experience is desired.

Responsibilities

• Direct branch operations and optimize service levels while managing branch profit and loss.
• Develop and implement business plans, operational and sales forecasts, and financial objectives for the branch.
• Maintain accurate physical inventory and conduct physical branch inventories as needed.
• Help develop and maintain a qualified staff within established headcount parameters and assist in developing performance standards.
• Promote a cooperative and harmonious workplace that supports employee morale and productivity.
• Help develop and maintain company safety policies.
• Ensure receiving, restocking, picking, shipping, returns, inventory management, discrepancy processing, and other required work are completed efficiently, accurately, and on time.
• Manage daily work and processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions.
• Train, coach, develop, and motivate employees to improve branch performance.
• Maintain facility resources in proper working order and ensure lease obligations are met.
• Maintain building operations in compliance with applicable regulatory requirements, including OSHA, HazMat, and federal, state, and local regulations.
• Review building and operational setup to maintain a clean, efficient, and safe work environment, including slotting.
• Complete warehouse-equipment certification training where applicable.
• Adhere to high ethical standards and comply with applicable laws and regulations.
• Support escalated customer requests and ensure front-counter operations follow policies and procedures.
• Manage the retail display area to meet company goals and objectives.
• Participate in daily, weekly, monthly, and annual planning as appropriate.
• Cover the roles and responsibilities of absent employees as needed.
• Develop carrier relationships to ensure contracts are honored and performance expectations are communicated and achieved.
• Maintain warehouse-related vendor contracts, including those for waste management, security, corrugated supplies, and packing supplies.
• Evaluate and implement best practices and process-improvement initiatives.
• Provide Regional Management with regular feedback on branch operations, effective practices, competitive intelligence, and business opportunities.
• Manage and/or prepare reports, including daily reporting requirements and daily non-negotiables.
• Represent the company favorably to enhance public recognition.
• Complete special projects assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed