Branch Manager
About The Position
The Cat Rental Store Branch Manager is responsible for all branch operations including equipment rental, sales, and service as well as parts sales. The Branch Manager is the team leader for the entire branch and is responsible for ensuring that customer needs are met at the highest level. The Branch Manager will support all personnel and build a culture of teamwork throughout the Company. Knowledge of the construction industry and the phases of construction are essential for this position. The ability to manage multiple priorities is vital. The Branch Manager will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Requirements
- High school diploma or the equivalent
- Previous experience and a working knowledge of the rental and construction industry and equipment are preferred.
- Experience using personal computers and basic typing skills are required.
- Excellent computer skills to include Microsoft Office 365
- Telephone, written and verbal communication skills
- Organizational skills
- Microsoft Outlook and SharePoint
- Microsoft Dynamics AX 2012
- Business communication skills training
- Lift truck operator and OSHA training
- Compliance training
Nice To Haves
- college degree preferred
Responsibilities
- Create an environment that promotes teamwork
- Develop and meet annual business plan target for rental, sales, parts and service
- Promote Thompson Tractor Company products and services
- Hire, coach, and direct all branch employees
- Negotiate mutually agreeable settlements on customer complaints
- Establish and maintain personal working relationships with customers
- Develop and recommend incentive programs to enhance results
- Assist in collection of past due invoices
- Maintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
- Effectively handle customer objections and concerns
- Other duties as assigned by Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
