Branch Manager

PNC Bank•Nashville, TN

12d•Onsite

About The Position

As a Branch Manager within PNC's Retail Branch organization, you will manage and lead branch priorities through planning and execution to drive branch performance, growth, sales, revenue, and market share. You will lead and coach a high-performing team, manage client relationships, develop business through outside activities, and deliver proactive, differentiated service across in-person and technology-enabled channels. The role is based at PNC's DENOVO Jackson Downs Branch at 3169 Lebanon Pike, Nashville, TN 37214-2314. PNC describes itself as an in-office company. Employment visa sponsorship and STEM OPT participation are not available for this position. The manager is responsible for developing branch employees, achieving performance expectations, and fostering an inclusive workplace. The role also manages operational, human capital, reputational, and business risk, and ensures compliance with regulatory guidelines and established policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC offers eligible employees a range of benefits, including health coverage, insurance, retirement and stock purchase plans, dependent and backup care programs, adoption and related reimbursements, educational assistance, wellness programs, and paid time off. Benefit availability depends on eligibility.

Requirements

Roles at this level typically require a university or college degree and at least 3 years of industry-relevant experience.
An operations- or production-environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Bachelor's degree listed under Education.
Ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Prospecting
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute branch priorities to drive performance and growth, including outside business development.
Manage relationships with new and existing consumer and business clients to increase sales, revenue, market share, and share of wallet in accordance with enterprise values and goals.
Lead and coach a high-performing team to acquire growth, mitigate risk, develop collaborative partnerships, and promote employee engagement and positive client experiences.
Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
Execute contact-management strategies using available tools and resources, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside calling, and community involvement, as applicable.
Coach the team to engage customers through technology-enabled interactions and provide advice-oriented solutions that support clients' financial well-being.
Lead effective problem resolution and connect PNC services to deliver a seamless omnichannel customer experience.
Attract, onboard, coach, and develop branch team members; make talent development a priority and manage performance against expectations.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk and ensure regulatory and policy compliance.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service