Branch Manager I
About The Position
The Branch Manager administers and oversees the efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety, in accordance with Lendmark Financial Services objectives. The manager develops new business and promotes a strong sales and service culture through coaching, guidance, and staff motivation. The role is accountable for individual and branch sales goals through new business sales, referrals, and retention of account relationships. It also provides leadership, training, and supervision, and delegates day-to-day operations to the Assistant Branch Manager or other branch personnel.
Requirements
- High school diploma or GED from an accredited institution.
- 0–3 years of consumer finance experience, related industry experience, or related management experience.
- Effective communication, organizational, and sales skills.
- Personnel management and budgeting skills.
- Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word applications.
Nice To Haves
- Industry-related experience.
- Bilingual in Spanish and English.
- Ability to relocate.
Responsibilities
- Manage and motivate staff to meet goals and objectives for branch profitability, loan volume, credit quality, delinquency, and expenses.
- Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while complying with state and federal guidelines.
- Pursue business development relationships in the community.
- Sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable.
- Establish lending authority for associates.
- Ensure a high quality of client service.
- Assist clients with implementing solutions and monitor overall client satisfaction.
- Perform other duties as assigned.
- Administer the daily operation of a full-service branch, including operations, lending, product sales, customer service, security, and safety.
- Coach, guide, train, supervise, and motivate branch staff; delegate day-to-day operations as appropriate.
- Achieve individual and branch sales goals through new business, referrals, and account retention.
Benefits
- Medical insurance
- Dental insurance
- Vision benefits
- Paid time off
- Paid holidays
- 401(k)
- Life insurance
- Long-term disability
- Tuition assistance
- Employee assistance program
- Optional critical care insurance
- Optional auto insurance
- Optional home insurance
- Optional pet insurance
- Other ancillary insurance options
- Quarterly incentive compensation based on individual and company performance guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
