Branch Manager

PNC Bank•Oak Park, IL

13d•Onsite

About The Position

As a Branch Manager in PNC's retail branch organization, based in Oak Park, Illinois, you will lead all aspects of branch performance and deliver a strong customer and employee experience. You will drive revenue and customer loyalty through consultative client interactions and financial solutions, while making banking easy across digital and other channels. The role collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. The Branch Manager builds and develops a high-performing team through hiring, onboarding, coaching, and ongoing performance management. The role uses PNC's branded sales process to meet sales targets, grow consumer and business relationships, and support business banking through business development and community involvement. It also leads operational and human capital decisions, supports an inclusive workplace, and ensures adherence to regulatory guidelines and established policies. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is incentive eligible. Base salary is $77,138–$128,563, with variation based on location, market data, skills, experience, and education.

Requirements

Typically requires 3 or more years of related experience.
Ability to serve as a Notary Public in the applicable state.
Must demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree is typically not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results orientation
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support customers' financial well-being.
Create a differentiated customer experience and make banking easy in an omni-channel environment.
Collaborate with a broad range of ecosystem partners.
Manage risk and ensure compliance with regulatory guidelines and established policies and procedures.
Attract, onboard, coach, and develop branch team members.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through partner collaboration.
Drive business banking results primarily through business development and community involvement.
Coach consultative selling and support customer financial well-being.
Manage and coach delivery of a differentiated client experience, including technology-enabled customer interactions.
Lead effective problem resolution and connect customers with PNC resources for a seamless omni-channel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Ensure employees meet performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks, using sound judgment to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation