Branch Manager

M&T Bank•Southampton, NY

11d•$91,100 - $151,800

About The Position

The Branch Manager oversees all branch activities and is accountable for the success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role has personal production responsibilities and leads the branch team in achieving annual sales and profitability goals. The Branch Manager typically spends some time servicing existing customers and most of their time growing the business through proactive sales and outside calling activities. The position reports to a Retail Regional Manager and maintains a sound working knowledge of overall branch operations. Branch Managers build productive partnerships across the bank, take ownership of customer issues through resolution, and stay current on operational, product, and system changes. They are responsible for federal registration requirements under the SAFE Act and for maintaining insurance licensing expectations as outlined by M&T Bank. Branch Managers generally have direct reporting responsibility for branch staff and exercise customary managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or demonstrated leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Ability to work with common PC software, including Microsoft Office word processing and spreadsheet software.
Establish and maintain federal registration requirements outlined in the SAFE Act.
Maintain insurance licensing minimum expectations as outlined in the MTS Licensed Banker Academy document.
Meet Business Banking Specialist minimum expectations set by the branch and Retail Regional Manager.

Nice To Haves

Bilingual Spanish.
Experience with the Internet and email.
Demonstrated sales or business development experience and success, with a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.
Precision Leadership Certified.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves annual goals and overall profitability.
Coach and develop branch staff, set priorities, conduct performance management, and build the team.
Identify Retail and Business Banking customer needs using M&T sales processes and available tools and resources to provide short- and long-term solutions.
Proactively prospect and grow Business Banking relationships through outreach and build the bank’s presence in the community.
Conduct interviews and select employees based on the staffing model.
Model and coach customer service and needs-determination behaviors, and reinforce accountability for executing the Retail strategy.
Maintain operational and consumer and business banking requirements; comply with operational, security, and control policies and procedures to prevent fraud and protect customer assets.
Own complex account servicing and error-resolution issues, including escalations, and coach employees to improve future resolution and reduce escalations.
Engage with team members and business partners as appropriate.
Independently process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Adhere to applicable compliance and operational-risk controls and company or regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Maintain federal registration requirements outlined in the SAFE Act and applicable insurance licensing expectations.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions.
Build partnerships with appropriate bank areas to resolve customer needs, service issues, and employee issues accurately and promptly; retain ownership of customer issues until fully resolved.