Citizens Branch Manager
About The Position
At Citizens, the Branch Manager builds lasting customer relationships and delivers exceptional customer experiences to drive loyalty and support business growth. The role leads branch performance, sales growth, and colleague and customer experience through inspirational leadership, collaborative partnerships, and sound operational practices, fostering a customer-centric culture. The Branch Manager coaches the team to achieve individual and branch-wide performance and sales goals, using solutions that address customer needs and communicate product and service value. In a digital-first environment, the manager demonstrates mobile and online banking, develops colleagues and a diverse talent pipeline, and implements coaching plans that support ongoing learning and growth. As the owner of branch execution and outcomes, the manager communicates business priorities, applies financial acumen and strategic insight to decision-making, and directs colleague and sales activities to meet or exceed targets. The role also serves as a visible brand ambassador, connecting with the local community to build new customer relationships and deepen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, with the ability to coach and develop employees to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet and comply with all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and maintain customer relationships that support loyalty and business growth.
- Coach and develop colleagues to achieve individual and collective sales and performance goals.
- Foster a customer-centric culture through inspirational leadership, collaboration, and sound operational practices.
- Demonstrate mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
- Implement coaching plans that support continuous learning and achievement of personal and branch-wide goals.
- Communicate business priorities clearly to empower colleagues to execute with confidence.
- Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet or exceed key targets.
- Connect with local community and civic organizations to cultivate new customer relationships and deepen existing ones.
- Deliver exceptional customer experiences, including outcomes validated through customer satisfaction surveys.
- Maintain operational integrity and manage objectives, deadlines, and branch goals in a profit-and-loss environment.
Benefits
- Competitive pay.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy exceeding applicable mandatory paid sick or paid time-away requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
