Branch Manager

Vortex Industries.•Livonia, MI

28d•$125,000 - $140,000

About The Position

Vortex Industries is seeking a Branch Manager for its Detroit, Michigan Service Center. The Branch Manager oversees business operations and provides leadership guidance to the Service Center, leading an installation and service business while maintaining exceptional customer service and a positive workplace for employees. The role reports to a Regional Director.

Requirements

At least 10 years of experience in the door industry.
At least 5 years of experience managing operations with P&L oversight.
Knowledge of budgeting processes and performance reporting.
Excellent leadership and communication skills.
Self-starter who is detail-oriented and well-organized.
Experience in outside sales and in-person customer business development.
Proven people development and conflict resolution skills.
Technical aptitude, mechanical inclination, and problem-solving ability.
Ability to quickly and accurately assess and address complex problems using creative approaches.
Strategic thinking skills and ability to proactively conceptualize business requirements.
Experience conducting meetings with exempt and non-exempt personnel, and hiring, training, developing, and conducting annual performance reviews.
Clear understanding of and adherence to ethical principles, company values, code of conduct, and policies.
Ability to work in a fiscally conservative organization that may require flexibility and diverse responsibilities.

Responsibilities

Manage the Service Center and maintain productive, positive relationships between management and employees.
Deliver a profitable operation by managing operations, staffing, and expenses.
Develop and implement continuous improvement initiatives to reduce operating costs and improve service levels, productivity, and quality.
Drive operational excellence and best practices that improve quality, service, cost, and safety.
Promote customer satisfaction at every stage of service and maintain high-quality, timely customer service to support retention.
Manage ongoing relationships with key partners and customers.
Allocate workloads and manage resources to help the team achieve Service Center goals.
Hire, develop, and retain employees, supporting their personal and professional development through performance objectives and coaching.
Set expectations for team members and balance accountability with feedback and recognition.
Understand the full job responsibilities of every position within the Service Center.
Provide strategic leadership and foster collaboration across the Service Center.
Support company objectives and procedures and ensure documentation is submitted on time.
Lead a culture of safety through awareness, training, and accountability; ensure federal and state safety, regulatory, and compliance measures are met.
Oversee and maintain compliance with company and OSHA guidelines to provide a safe working environment.
Share best practices with colleagues to improve productivity and reduce costs.
Represent Vortex professionally and responsibly in communications inside and outside the company.
Perform other duties as assigned.
Travel to job sites and company meetings as necessary.