Branch Manager

PNC•Sweet Air, MD

13d•$77,138 - $128,563•Onsite

About The Position

The Branch Manager leads all aspects of branch performance within PNC's retail organization, based in Phoenix, Maryland. The role drives revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being, while creating a differentiated, convenient experience across in-person and digital channels. The manager collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. The Branch Manager grows revenue and customer relationships through consumer and business household acquisition, share-of-wallet growth, business development, community involvement, and partner collaboration. The role coaches consultative selling and has a foundational understanding of balance sheets and income statements. It also leads customer problem resolution and supports team members in delivering technology-enabled advice and service. The manager attracts, onboards, retains, coaches, and develops branch employees; sets and manages performance expectations; and cultivates an inclusive workplace aligned with PNC values. The position manages operational, human capital, reputational, and business risks, exercises sound judgment to mitigate sales-practice risk, and ensures compliance with regulatory guidelines and company policies. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC describes this as an in-office role. Visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Typically requires 3 or more years of related experience; related experience or product knowledge is required to accomplish primary duties.
A university or college degree is not typically required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Demonstrate customer focus and use customer needs and satisfaction to inform customized solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Demonstrate skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Demonstrate competencies in branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience (CX), customer loyalty, decision-making, people management, proactive behavior, and results orientation.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy across an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through consumer and business household acquisition and share-of-wallet growth, and through collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Manage and coach the delivery of a differentiated client experience, including technology-enabled interactions, solutions, and advice-oriented consultation.
Lead effective problem resolution and connect customers with PNC resources to deliver a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Make talent development a priority and manage employee performance to meet expectations.
Model PNC values and cultivate and support an inclusive workplace.
Manage operational, human capital, reputational, and business risk.
Use sound leadership and decision-making to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service.