Branch Manager

Centier Bank•Griffith, IN

13d

About The Position

The Branch Manager oversees branch teams and is accountable for maximizing branch growth, revenue, client experience, and compliance with banking laws and regulations. The manager drives sales and service by motivating the team to meet sales targets, acquire clients and business relationships, make referrals to business partners, and deepen existing client relationships. The role also oversees daily branch operations through coaching, training, and associate development. The Branch Manager is expected to be visible and involved in the community and use professional contacts to generate new business. The position requires people-management and relationship skills, effective communication and presentation abilities, strong personal sales performance, and the ability to improve team sales results. The manager leads in accordance with Centier’s mission, Essentials of Excellence, and corporate values, using sound judgment to limit risk to clients and the bank. They plan strategies to meet branch goals, research local markets, develop sales plans, build a sales culture, manage client relationships, counsel clients on financial needs, open accounts, and originate and close loans. They oversee team performance, schedules, hiring, coaching, training, and development; ensure consistent application of bank policies and procedures; use reports to track performance; and represent the bank through community involvement and volunteerism. Additional duties may include serving as a Community Coordinator, managing a Business Center Branch, collaborating across lines of business, and mentoring other managers or associates. Evening work, some weekends, and work at other branches may be required. Centier describes its culture as inclusive and grounded in Caring, Loyalty, Integrity, Friendship, and Fun. Listed perks include free clinic visits and prescriptions, paid time off, tuition reimbursement, a 401(k) match, associate stock ownership, daycare reimbursement, fitness benefits, health and wellness programs, career growth, and work/life balance.

Requirements

Bachelor’s degree.
At least 5 years of management experience; preferably in banking, financial services, or goal-driven retail sales emphasizing consumer and business development.
Successful record of coaching and mentoring associates to improve results.
Client service experience.
Thorough knowledge of human resources best practices, including performance management and progressive discipline.
Working knowledge of PC software and bank-approved systems, including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
High emotional intelligence.
Ability to manage multiple bank initiatives simultaneously.
Ability to adapt to new technology, system conversions, and software rollouts while supporting and holding the team accountable for implementation.
Strong interpersonal, verbal, and written communication skills.
Networking, time management, and leadership skills.
Ability to resolve client problems by listening, considering options, and implementing solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
High attention to detail and accuracy.
Ability to work within and develop a team environment.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Management experience in banking, financial services, or goal-driven retail sales, preferably with an emphasis on consumer and business development.

Responsibilities

Lead and motivate associates in accordance with Centier’s mission, Essentials of Excellence, and values.
Use independent judgment and sound decision-making to limit risk to clients and the bank.
Plan short- and long-term strategies to meet branch goals.
Research local consumer and business needs, competitors, market conditions, trends, and opportunities.
Develop and execute sales plans to achieve branch goals and market share.
Build a sales culture and hold self and team accountable for business development, relationship management, and client retention.
Participate in and manage the Servant Sales process according to established guidelines.
Maintain and expand client and business banking relationships and conduct outside sales to generate new business.
Refer clients to other bank business lines and motivate team members to make referrals.
Work with sales partners to deepen client relationships and acquire new clients.
Partner with small business clients to ensure they use products and services suited to their needs.
Counsel clients on financial needs, open accounts, and originate and close loans.
Provide timely, constructive performance feedback through regular meetings, coaching, and skill-building routines.
Oversee team performance management, including reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
Coach and train the team to deliver strong sales and service results and an exceptional client experience.
Ensure bank policies and operational procedures are consistently applied throughout the branch.
Work with Retail Operations to address branch questions, concerns, and issues.
Create schedules based on expected branch traffic and volume.
Use data and reports to identify trends and support branch goals.
Represent Centier in community activities, external initiatives, and volunteerism.
Support each associate’s career development and recognize individual and team successes.
Promote the bank by attending volunteer events and participating in teams and special projects as needed.
Develop professional expertise through courses, seminars, and trade-related publications.
Serve as Community Coordinator when applicable, handling donation requests and working with regional and Community Relations contacts on sponsorship and donation opportunities.
Manage a branch with multiple lines of business when applicable and collaborate across business lines to meet client needs.
Mentor fellow managers and branch associates as needed.
Work evenings, some weekends, and at other branches as needed.