Branch Manager
About The Position
The Branch Manager leads all aspects of branch performance at PNC's Elgin South branch in Elgin, Illinois. The role drives revenue and customer loyalty through consultative customer interactions and financial solutions, while creating an easy, differentiated experience across in-person and digital channels. It collaborates with a broad range of ecosystem partners and is accountable for risk management and regulatory compliance. The manager grows consumer and business relationships through sales, business development, community involvement, and partner collaboration. The role coaches employees in consultative selling, customer service, problem resolution, and technology-enabled interactions. It also recruits, onboards, retains, coaches, and develops branch employees; manages performance; and cultivates an inclusive workplace. The position requires sound decision-making to mitigate sales-practice risk and ensure adherence to policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks.
Requirements
- Typically requires 3 or more years of related experience.
- Related experience or product knowledge to perform the primary duties.
- Ability to serve as a Notary Public in the applicable state.
- Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
- Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.
- A university or college degree is not typically required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Responsibilities
- Lead all aspects of branch performance and drive revenue and customer loyalty.
- Use PNC's branded sales process to achieve sales targets and grow consumer and business relationships and share of wallet.
- Drive business banking results through business development, community involvement, and collaboration with ecosystem partners.
- Coach employees in consultative selling and solutions that support customers' financial well-being.
- Deliver a differentiated customer experience through technology-enabled interactions and an omnichannel environment.
- Lead effective customer problem resolution and connect customers with PNC resources.
- Acquire and retain talent through onboarding, coaching, and development of branch employees.
- Manage employee performance and ensure employees meet performance and activity expectations.
- Cultivate and support an inclusive workplace and model PNC values.
- Manage operational, human capital, reputational, and business risks.
- Use sound judgment to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
