Branch Manager

Family Resource Home Care•Palouse, WA

56d•$65,000 - $80,000•Hybrid

About The Position

Family Resource Home Care is seeking a Branch Manager for its Palouse, WA office. This role involves overseeing assistive and personal care services provided to clients in their homes, supported by an award-winning team of caregivers. The Branch Manager will be responsible for staff supervision, compliance, client assessments, and ensuring client and employee satisfaction.

Requirements

Bachelor’s degree (or extensive industry and management experience).
2-5 years of managing a team of 5 or more individuals.
Strong customer service, communication, problem-solving, and attention to detail.
Proficient in Microsoft Office (Word, Excel, PowerPoint).

Nice To Haves

Experience in a home care and/or healthcare setting.
Healthcare Management Degree.

Responsibilities

Train and support branch administrative staff to ensure optimal performance.
Manage all HQ communications, including billing and payroll audits.
Train branch staff on company policies and procedures to comply with all state and federal regulations.
Conduct intakes, assessments, care planning, and ongoing supervision as needed.
Help schedule caregivers with clients as needed.
Perform periodic audits to ensure thorough documentation and follow-up.
Strive to achieve high satisfaction levels among clients and employees.
Work with office staff to address escalated client or caregiver issues.
Ensure marketing strategies align with branch capacity and goals.

Benefits

Unlimited PTO
11 Paid Holidays
Medical, dental, vision, and prescription options
Company-paid life and AD&D insurance
401(k) Plan with company matching
Health Savings Account
Employee Assistance Program
Company-provided computer and office setup
Ongoing development opportunities (weekly training meetings, annual summits, continuous coaching)
Bonus Program
Comprehensive in-person training in Seattle (travel expenses covered)