Branch Manager

AMPLIFY CREDIT UNION • Austin, TX

55d • $103,252 - $0 • Onsite

About The Position

The Branch Manager is responsible for managing all aspects of the branch, providing leadership in member service, sales, operational integrity, business development, and employee development. As a functional part of the team, the Branch Manager is also responsible for ensuring appropriate coverage for the branch and is expected to function proficiently in every branch role as needed. This role supports Credit Union goals and objectives through leadership and a strong service mentality.

Requirements

• High School diploma or General Education Degree (GED) required
• Prior supervisory experience required.
• Proven experience in leading a team to successful results in both service and sales is required.
• Must be bondable.
• Knowledge of and proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone.
• Must be able to work a flexible work schedule, including weekends.
• Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.
• Demonstrated ability to manage multiple priorities and achieve goals.
• Proficiency in responding effectively to highly sensitive, complex, emotional, and/or urgent issues related to members, teammates, and vendors.
• Proficient verbal and written communication skills.

Nice To Haves

• Bachelor’s degree and three years of successful financial institution experience preferred.
• Knowledge of and experience using a 10-key is helpful.

Responsibilities

• Ensure branch, departmental, and organizational service standard objectives are achieved
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency & excellence across Branch Management, Banker, and Teller teams
• Drive all branch sales / production efforts to achieve branch, departmental, and organizational goals; effectively communicate and provide a clear line of sight to branch team around objectives and performance
• Effectively execute various initiatives to include coaching, sales, service, rocks, projects, etc.
• Leadership development through community engagement; active participation in social impact initiatives, proactively engage in community events organized by Retail / Marketing or other Amplify business partners, and expand role beyond the branch by participating in department / organization initiatives, projects, committees, etc.
• Administer the branch budget, purchasing, and record retention for business expenses; utilizes company funds prudently; reconciles budget and expenses monthly
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
• Upholds credit union policies and procedures and champions organizational culture both internally and externally
• Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.
• Directly and/or through subordinates, supervises all teammates in the branch environment.
• Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance appraisals, disciplinary action, and termination.
• Participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks.
• Maintains ongoing communication with the AVP of Retail Banking, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Attends meetings and facilitates department meetings as scheduled, as directed, or as necessary for effective leadership of the department.

Benefits

• Medical
• Dental
• 401(k) programs
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
• 401(k) with a company match of 100% on the first 5% you contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED