Branch Manager

Heritage Pool Supply Group, Inc. • Phoenix, AZ

26d • Onsite

About The Position

The Branch Manager leads branch operations to deliver exceptional customer service and operational efficiency. The role drives financial performance through budgeting, resource allocation, market expansion, and revenue generation. It fosters a culture of excellence while ensuring compliance and safety standards to strengthen the Company’s reputation for service and operational success.

The Branch Manager reports directly to the District Manager and manages sales, operations, and administrative staff. The role leads branch transformation and performance improvement, and collaborates with cross-functional teams on broader strategic initiatives. Travel is required as needed for branch oversight, site visits, regional meetings, and training sessions.

The position is office-based in a fast-paced, deadline-driven environment. On-site presence is essential for leading teams and overseeing branch operations. The role primarily involves office work, extended sitting, computer-based tasks, meetings, and moving throughout the branch. Occasional lifting of materials and equipment weighing up to 75 pounds may be required. Reasonable accommodations are available in accordance with ADA regulations.

Requirements

• At least 5 years of progressive management experience within distribution or the building products industry; landscape, pool, or aquatics distribution experience is preferred.
• Proven track record of achieving operational and sales targets.
• Strong leadership skills and the ability to motivate and develop cross-functional teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Expertise in P&L management, budgeting, and financial analysis.
• Proficiency in developing and executing sales strategies, market analysis, and customer relationship management.
• Skill in facilitating the adoption of new processes and technologies.
• Bachelor’s degree in business administration or management, or equivalent industry experience.
• Ability to travel as needed for branch oversight, site visits, meetings, and training.
• Ability to sit for extended periods, perform computer-based tasks, move throughout the branch, and occasionally lift materials and equipment up to 75 pounds.

Nice To Haves

• Experience driving transformational change, particularly branch or regional turnarounds in the building products industry.
• Advanced strategic planning and implementation skills, with a demonstrated ability to align branch operations with corporate objectives and deliver measurable outcomes.
• Extensive knowledge of market dynamics and competition in the construction and building products sector.
• Expertise in workforce planning and development, including leading and coaching cross-functional teams through change and operational improvement.
• Commitment to safety, inclusivity, continuous learning, regulatory compliance, and organizational resilience.
• Experience using digital tools and platforms to analyze operational and customer data and improve decision-making and branch performance.
• Adaptability and resilience in dynamic business environments, with the ability to manage multiple priorities and complex organizational structures.
• Relevant professional certifications, such as Certified Supply Chain Professional (CSCP) or Certified Manager (CM).

Responsibilities

• Implement branch growth initiatives aligned with corporate objectives to expand market presence and improve competitive positioning.
• Assess branch operations, identify improvement opportunities, and apply best practices to optimize processes, productivity, and costs.
• Manage branch financial functions, including P&L oversight, financial controls, profitability, and sustainable revenue growth.
• Develop and execute sales plans, build customer relationships, and guide the sales team toward sales and market-share goals.
• Promote high-quality customer service and customer-centric policies, and build partnerships with key customers and stakeholders.
• Develop and lead a high-performing team in a supportive and inclusive environment; implement talent development strategies and succession plans.
• Ensure branch operations adhere to legal, regulatory, and safety standards, prioritizing employee safety and well-being.
• Lead turnaround and performance-improvement initiatives, collaborate across functions, and execute strategic plans.
• Travel as needed to oversee branch operations, conduct site visits, and attend regional meetings and training sessions.

Benefits

• Competitive weekly/bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability.
• Optional long-term disability and additional life insurance.
• Benefits are subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager